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EU Survey: Principles and recommendations for Good Practice in online consumer reviews and ratings

31/10/2021

The European Commission has engaged Valdari Vicari and Associates (VVA) to establish a working group of tourism sector organisations and experts who have examined consumer reviews and ratings as used across a range of online market places featuring tourist accommodation services.

A draft document has now been produced on "Principles and recommendations for Good Practice in online consumer reviews and ratings".

The Principles are intended for providers of online marketplaces offering bookings, comparison shopping services, online meta search engine, reviews and ratings for all types of accommodation situated in the European Union. They should be seen as guidance to providers on best practices. They should however not be seen as legal guidance.

Tourism stakeholders are invited to:

Ponta Delgada square with decorative cobblestones and heritage ceremonial gateway

IMPACTOUR ReDiscover Europe Workshop - Sunday 9th May 2021 #EuropeDay

07/05/2021

In connection with Europe Day, under the auspices of the Portuguese Government, and with the collaboration of the Slovenian Government, H2020 IMPACTOUR Project is proud to announce the ReDiscover Europe Workshop, providing an unique opportunity to discuss the role of sustainable Cultural Tourism in today’s Europe in a post-COVID era.

The workshop will be online, free of charge with mandatory registration.

Link to Registration page

Do not miss this opportunity to stay tuned with Europe’s Cultural Tourism challenges.

NOTE: Theme 2 (starting at 12:35 Central European Summer Time - CEST).

Accessibility is Central to Senior/Retiree Expat Accommodation Market in Portugal and Spain

07/05/2021

By Pantou registered supplier, Algarve Senior Living

At a time when large sections of the tourism industry are reeling from the effects of the COVID-19 pandemic, we'd like to share some positive experience from a part of the sector that shows resilience and significant success: the long-term accommodation market.

Wheelchair user entering minivan with assistance

Are you an "Accessible Tourism Champion" in this time of COVID?

03/01/2021

The UN World Tourism Organisation (UNWTO) and partners (Fundacion ONCE and ENAT), are asking administrations, destinations and companies, which have successfully incorporated accessibility in their COVID-19 mitigation measures, to share their stories through the questionnaire “Accessible Tourism Champions”.

Answer the UNWTO survey and share your story about combatting COVID while ensuring accessibility.

UNWTO and partners, will recognise the most outstanding and inspiring tourism providers by publishing their stories.
Go to this link to Access the questionnaire

UNWTO Publications

Download these two publications free of charge from the UNWTO website:

ENAT Membership Fees Waived. COVID-19 relief for small businesses and individual members

14/07/2020

Extraordinary Times Demand Extraordinary Solutions.

IMPORTANT NOTICE - to Pantou Directory Members, especially Small and Medium-Sized Enterprises and Individuals/Self-employed

1/7/2020. At the ENAT Annual General Assembly held on 24 June, due to the severe financial impacts of the COVID-19 pandemic on the tourism sector in all countries, the members unanimously decided that ENAT Annual Membership fees for Small and Medium-sized Enterprises (SMEs) and Individual Members are to be waived for one year from 1st July 2020 to 30 June 2021.

This applies to businesses up to 249 employees (full-time equivalent) and individuals who may be self-employed, students, pensioners, retired or unemployed. (Any automated requests for payment received in this period can be ignored).

New app ‘accessaloo’ to help find suitable accessible toilets on the go

29/10/2019

Last September, Disabled Accessible Travel a leading European accessible travel agent, introduced a mobile app called accessaloo. It is a user-generated content application that helps users to find suitable accessible toilets on the go. It also allows them to add and share accessible toilets they are familiar with, with the world.

Calling Pantou Service Providers: Promotion at Malaga Congress, October 2019

19/09/2019

19th September 2019

To all registered Pantou Service providers:

We are pleased to announce that ENAT will be presenting Pantou - the Accessible Tourism Directory at our own Stand at the 3rd International Conference on Technology and Tourism Diversity in Málaga, Spain, taking place on 23 to 25 October 2019.

TOMI information screen with wheelchair user and young boy

TOMI won gold in European Product Design Awards!

21/08/2019

TOMI is gold in design for society with the “TOMI For All” accessibility project. The EPDA has received hundreds of applications from more than 75 countries.

TOMI received gold in the “Design for Society” category at the European Product Design Awards, one of the most important design competitions in the world, that includes the European Parliament as its partner.

The winning project was the “TOMI For All,” which ensures that everyone, regardless of their physical or cognitive needs, can seek intelligent information and services at TOMI. This innovation in the interactive urban platform was implemented earlier this year and promotes inclusion and accessibility in cities. TOMI has implemented new features that bring new dynamics to the digital transformation of cities and it has become accessible to all citizens with disabilities by making all services available to people with physical, visual, hearing or cognitive disabilities.

Accessible route in Azores. Photo by CRESAÇOR

CRESAÇOR - Offering Social and Inclusive Tourism in the Azores

11/07/2018

CRESAÇOR - Regional Cooperative for Solidarity Economy, CRL., as a pioneer in the implementation and promotion of social and inclusive tourism in the Azores, has been promoting the democratization of tourism in the Azores, since 2005, offering information, services and adapted activities for both residents and tourists, with or without special needs.

In 2014 the brand AZORES FOR ALL was created and registered with the conviction that an unforgettable journey begins way before departure, at the moment of choosing the destination, through accessible and complete information, prioritizing the transparency and details that make the difference during holidays.

Launch of ENAT World Tourism for All Quality Programme photo certificate awards

ENAT Launches the World Tourism for All Quality Programme

26/07/2018

Brussels, 26 June 2018. VisitFlanders, the tourism authority of the Flemish Region of Belgium, hosted a gathering of tourism organisations and professionals at the launch of the new World Tourism for All Quality Programme.

Photo (Chris Veitch, ENAT): Kathleen Linehan, Gleneagle Group, receives the first three Accreditation certificates for the Maritime Hotel, The Brehon and the Gleneagle Hotel from ENAT President, Anna Grazia Laura. From left to right: Paudie Healy, Universal Access, Ireland, Katerina Papamichail, Architect, ENAT, Ivor Ambrose, Managing Director, ENAT, Anna Grazia Laura, President, ENAT, Kathleen Linehan, HR and Employee Relations Manager, Gleneagle Group, Killarney, Ireland, Girma Anuskeviciute, Policy Officer, European Commission Tourism Unit, Linda Campbell, Registrar, Enterprise & Hospitality Development Officer, Failte Ireland.