Displaying blog posts 11 - 20 of 27
Launch of ENAT World Tourism for All Quality Programme photo certificate awards

Brussels, 26 June 2018. VisitFlanders, the tourism authority of the Flemish Region of Belgium, hosted a gathering of tourism organisations and professionals at the launch of the new World Tourism for All Quality Programme.

Photo (Chris Veitch, ENAT): Kathleen Linehan, Gleneagle Group, receives the first three Accreditation certificates for the Maritime Hotel, The Brehon and the Gleneagle Hotel from ENAT President, Anna Grazia Laura.  From left to right: Paudie Healy, Universal Access, Ireland, Katerina Papamichail, Architect, ENAT, Ivor Ambrose, Managing Director, ENAT, Anna Grazia Laura, President, ENAT, Kathleen Linehan, HR and Employee Relations Manager, Gleneagle Group, Killarney, Ireland, Girma Anuskeviciute, Policy Officer, European Commission Tourism Unit, Linda Campbell, Registrar, Enterprise & Hospitality Development Officer, Failte Ireland. 

Image of Joelette with group on mountain trek

Photo: Mountain Trek with Joëlette. By kind permission of Pedro Paredes-Haz (copyright), Wheel the World and Joëlette and Co.
Since 1849, our company FERRIOL-MATRAT is specialized in the tube work subcontracting industry. In 2003, Ferriol-Matrat decided to give a new meaning to its industrial activity by promoting sports and leisure for disabled people and created the brand Joëlette and Co.

visits4u logo

July 2016 marked the launch of ‘visits4u’, an 18 month project that aimed to improve user experience and sustain inclusive design provision across its partners. The consortium comprised of seven partners from six countries: Bulgaria, Greece, Italy, Latvia, Spain and the United Kingdom.

The pillar of the project has been to build capacity of the tourism sector across the partners’ regions through training activities that increased awareness and skills in developing inclusive tourism provision.

Following on from these activities, a series of online tools and resources has been developed, that are available for free via the project’s website:

Image of waitress at outdoor cafe

Many younger people, including students, get a job to pay their way through college and waiting tables, assisting holidaymakers and serving drinks are popular options. For some, the prospect of continuing their fledgling hospitality career into adulthood, isn’t one they would contemplate. However, when you stop to think about it, there are myriad potential benefits of remaining in the hospitality and tourism industry, long-term.

Those benefits include:

Hotel room image with female wheelchair user and standing male guest

Today, architects should not consider accessibility as a set of technical answers but as an architectural desire which gives everyone the feeling of being the same.

I am inspired by the principles of Universal Design, a method of designing accessible and inclusive spaces and environments suited to all users, regardless of their needs, size, age, motor, sensory and mental abilities.

For more than 15 years, I have been helping professionals in the hotel and tourism industry to develop comfortable and accessible rooms where it is pleasant to stay.

It simply requires ergonomics that respects comfort, safety, simplicity, ease, but certainly not in response to excessive standardization that has been frozen for over 50 years! According to my international experience as a wheelchair user, 90% of hotel rooms reserved for people with reduced mobility (PMR - Personne à mobilité Réduite) are only accessible with pain.

Image of  Albert Prévos handing over award to Larnaca Airport representative

European Disability Forum, Media Release 14 June 2017.

As part of a Memorandum of Understanding signed by EDF and the Airports Council International (ACI) EUROPE last year, we organise the Accessible Airports Award. This is a yearly award that aims to honour the best airport in Europe in terms of its level of accessibility as well as the range and the quality of the assistance services that it offers. The award is also intended to encourage other airports to continue their work on removing the barriers that people with disabilities and persons with reduced mobility can still face when travelling by air.

Photo (EDF). Albert Prévos, Member of the EDF Executive Committee and President of the French Council of Disabled People for European Affairs (CFHE) hands over award to Larnaca Airport representative.

Chris Veitch photo

Chris Veitch, Consultant at Access New Business, Senior Researcher at ENAT interviewed by Ivor Ambrose, Managing Director, ENAT.

Pantou:  Chris, congratulations on being appointed as the UK Government’s "Disability Champion” for the tourism sector. What would you say are the main challenges facing the industry?

Image of shopping assistance for wheelchair user in Madrid

Accessible Madrid is a privately-owned business that has been managing and supporting disabled holiday tours and programmes in Madrid, Spain since 2013.

We create barrier-free holidays for people with physical disabilities or reduced mobility and their families. Accessible Madrid is an Accredited Tourism Business and a member ENAT (European Network for Accessible Tourism).

We are dedicated to providing our clients with a hassle-free and enjoyable travel experience when they travel to Spain. As part of our broad range of services for disabled travellers visiting Madrid, we offer Personal Assistance Services (PAS).

Read Speaker image, let your content talk!

Since 1999, ReadSpeaker has developed text-to-speech solutions to bridge the digital divide and make online content accessible to a broader audience. It is an easy-to-use and practical complement to organic web accessibility, a requirement for many organizations.

ReadSpeaker Enterprise Highlighting instantly creates an audio version of the text on websites and mobile applications for those with low vision, learning disabilities such as dyslexia, senior citizens, and others who are on-the-go and would prefer to listen from their portable device. For example, tourism websites that are speech-enabled by ReadSpeaker offer another way of accessing information about a destination, and it also helps to hear the names of cities or monuments that you might not otherwise know how to pronounce. As with everything that improves accessibility, it can potentially help everyone.


As part of its missions, the Paris Convention and Visitors Bureau pursues a policy that consists of developing tourism in Paris that is adapted to everyone, of making it more attractive, and of making it easier for people with disabilities to come to Paris. In order to do this: